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Store Policies

HD Beauty Supply Ordering Policy:

Professionals Only:
We sell strickly to licensed salon professionals, salon owners, beauty schools, and students. We require license numbers when placing your first order.

Returns & Exchanges Policy:
If any products is not satisfactory you can return it with 30 days for full credit or refund of purchase price or exchange new products. After 30 days all malfunction or defective items need to be sent to manufacturers. All sales on nippers or tools are not returnable due to sterilization and hygienic purposed. All special orders are not returnable. Books and videos are not returnable unless packaged in the original shrinkwrap. A 20% restocking fee may be charged on any returns. You are responsible for the cost of shipping returned or exchanged goods. If it was our error, we will reimburse you the cost of the shipping via ground service.

Special Orders:
If you are interested in product or certain size of product that you don't see in our web store or our catalog, please call our customer service department to place your order. All special orders must be prepaid and are non returnable.

Refused Packages:
 All refused packages are subject to a $25 fee that must be paid before any future orders are shipped. All future orders must be prepaid.

Sale Tax:
Please add applicable sales tax on all merchandise delivered with in California. Sales Tax Resale Certificates must be provided when placing your order to waive sales tax on retail items.

Methods Of Payment:
We accept: Visa, Master Card, Discover & American Express. Shipping Fees:

Free shipping for orders of $150 or more, when Gallons or heavy items are less the 30% of shipment; otherwise actual shipping fees apply. 
A $2.50 charge will be added for all non commercial delivery by shipping carrier.

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